Carries greeting : "Good morning /afternoon ; day services Carrie "
how to write /leave a staff member a message : name staff trying to be reached ?
time of the call
Date of the call
the person who called
Message
1 . to transfer a caller to voice mail: hit ICM button; dial persons extension and then hit MW /V button . KEEP LINE OPEN
2 . to page a staff member : you can press the page button or dial the persons extension directly to see if they are aVailable . if they are not available , ask the caller "would you like me to be transfer you to {that persons } voice mail to leave a message ?" the page button
is below line 6 page button : wait for the two beeps then speak
or dial office then speak
3 . when you place a caller on hold., say hold please and press the hold button . then you proceed with the options above .
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